Privacy Policy

1. Introduction

Tickwright operates a watch repair workshop at 55 Nimmanhaemin Road, Suthep, Chiang Mai 50200, Thailand. This policy describes the personal data we collect, the purposes for which it is used, and the rights available to you as a data subject.

We process personal data in accordance with the Personal Data Protection Act B.E. 2562 (2019) (PDPA), which is Thailand's primary legislation governing the collection, use and disclosure of personal data.

If you have any questions about how we handle your data, please write to us at [email protected] before submitting a form or handing over a watch.

2. Data Controller

3. Data We Collect

We collect only what is necessary to respond to your enquiry or carry out a repair service.

Information you provide directly

• Name and preferred form of address
• Email address and telephone number
• Description of the watch and the nature of the work requested
• Any special instructions provided in connection with a corporate gifting order

Data collected automatically

• IP address and approximate location at the time of visit
• Browser type, operating system, and referrer URL
• Pages visited and time spent on each page (via analytics cookies, where consented)
• Cookie preferences you have saved on this website

4. Legal Basis for Processing

5. How We Use Your Data

• To reply to your enquiry and, where relevant, schedule a drop-off or collection
• To document work undertaken and maintain a service record for your timepiece
• To co-ordinate with engraving partners or couriers where your service requires it
• To understand how visitors use this website and improve the experience over time
• To comply with financial record-keeping requirements applicable to small businesses in Thailand

We do not use your data for unsolicited marketing communications. If we ever introduce a newsletter or update service, we will ask for a separate, clear opt-in.

6. Data Sharing

We share personal data only when it is necessary to deliver the service you have requested:

• Engraving partners — name and engraving instructions shared only when co-ordinating corporate gifting preparation
• Courier or delivery services — name and contact details shared only if you arrange collection by courier
• Analytics providers — anonymised usage data shared with tools such as Google Analytics, subject to your cookie consent
• Authorities — data disclosed only when required by Thai law or a valid legal order

We do not sell, rent or trade personal data to any third party for commercial purposes.

7. Data Retention

We keep personal data only as long as necessary for the purpose it was collected:

• Contact form enquiries that do not result in a service: deleted within 90 days
• Service records (completed repairs): retained for 5 years to support any follow-up questions or disputes
• Financial transaction records: retained for 7 years as required by Thai accounting law
• Analytics data: aggregated and anonymised; raw session data removed within 14 months

8. Security Measures

We take reasonable technical and organisational steps to protect your data:

• HTTPS encryption across this website
• Access to service records restricted to workshop staff involved in the work
• Paper records stored securely on premises
• Regular review of who holds access to digital systems

If we become aware of a breach that is likely to affect your rights, we will notify you and the Office of the Personal Data Protection Committee (PDPC) within the timeframes required by the PDPA.

9. Cookies

This website uses cookies to support basic functionality and, with your consent, to understand how the site is used. We use four categories:

• Essential cookies — always active; required for the site to work correctly
• Analytics cookies — help us understand page usage patterns (optional)
• Marketing cookies — used to understand the effectiveness of referral traffic (optional)
• Preference cookies — remember your settings between visits (optional)

You can review and adjust your choices at any time on our Cookie Policy page.

10. Your Rights Under the PDPA

As a data subject under Thai law, you have the following rights:

To exercise any of these rights, write to [email protected]. We will respond within 30 days. If you believe your rights have not been respected, you may contact the Office of the Personal Data Protection Committee (PDPC) at www.pdpc.or.th.

11. Third-Party Links

Our website may contain links to external resources or partner pages. Once you leave this site, we have no control over the content or privacy practices of those destinations. We encourage you to read the privacy policies of any third-party site you visit.

12. Children's Privacy

Our services are directed at adults. We do not knowingly collect personal data from individuals under the age of 20 (the age of majority in Thailand) without verifiable parental consent. If you believe a minor has submitted data through this site, please contact us at [email protected] and we will remove the information promptly.

13. Policy Updates

We may update this policy from time to time to reflect changes in our practices or applicable law. When we do, the "Last updated" date at the top of this page will change. Continued use of this website after any update constitutes acceptance of the revised policy. For material changes, we will display a notice on the homepage for a reasonable period.

14. Contact for Data Enquiries

For any question relating to this policy or your personal data, please reach us through the following: